These terms and Conditions and your use of our Website are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your statutory rights.
This Website and our terms and conditions are for use within the United Kingdom and under UK law. We are happy to consider requests for products and services from outside the UK; we give no warranty, express or implied that the use of this website or the placing of any order through the website from outside the UK complies with any applicable non-UK laws or regulations. Consequently any products or promotions not permitted under your local law are not offered to you.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to email@example.com. Please ensure that you notify us of your preference for each e-mail address account given to us.
Once your order has been accepted processed and despatched, the completion of the contract between Carter & Rose and yourself takes place.
If we cannot fulfil any obligations due to the following reasons:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Customers who fail to reach any order criteria set out in the Terms & Conditions
- If there are any other problems with your order you will be contacted by one of our Customer Services Representatives either by email or by phone.
We reserve the right to reject any offer of purchase by you at any time. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content of the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than eight working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on firstname.lastname@example.org. If your order has already been despatched please follow the procedure set out in Returns Policy.
Product Pricing & descriptions
All prices published are in pounds sterling and are inclusive of European Union sales tax at the prevailing rate. Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order. The stock status of your order will be notified to you on your order confirmation.
Sale Item Disclaimer
We have very limited stock of our sale items, and we will not be taking back orders on any of these items. Many of our sale items are ex- display and will not be delivered in the original packaging, please check these items on delivery as they are non returnable. Due to the fact our stock levels are updated once every 24 hours a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Promotional Code Disclaimer
You can use published promotional codes through our orderline and website only and not in conjunction with any other offer. You can participate in offers once only. P&P, gift vouchers and sale items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Carter & Rose’s standard terms and conditions - orders that are considered to be commercial may be excluded from the offer.
Bespoke items will be commissioned especially for you. You will receive (in some instances where it is necessary) a swatch of the fabric in which your piece will be made. Please sign it and return it to us immediately so we can progress with your order. Should you wish to contact us in order not to delay your item then you may email us your confirmation and follow up by posting out the confirmation form to us. You may cancel your order at no cost before you sign your confirmation, however, any cancellations after you have signed the confirmation will incur a 20% cancellation fee.
Payment for all orders is at point of sale and not at point of despatch. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Register by providing your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Please note that cookies can't harm your computer. We don't store personal information such as credit card details in cookies we create. We do use encrypted information gathered from the cookies to help improve your experience of our site, to help us manage our site and to resolve any errors that may occur.
We have provided you with this information about cookies to enable us to comply with recent legislation and to ensure that we are transparent about your privacy when using our site.