While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. Simply complete the returns form that was included with your order and enclose it with the items and post back to:
Returns Dept. Carter and Rose, 1 Grove Business Park, Atherstone on Stour, Stratford upon Avon CV37 8DX
Items must be returned within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time. Please ensure all items are wrapped securely and we recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit. We ask that you return the unused, and in their original packaging and in perfect condition.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier.
