Please note that larger item deliveries are sent using our specialist couriers with a one man vehicle. Please ensure that someone is on hand to assist the driver if your box is large or would need two people to lift. These deliveries are scheduled in with you so you will know when the couriers will be arriving. Deliveries are to the front door only.

Before accepting your item/s from the courier please thoroughly check the contents of the box/es before signing for the goods, even if the boxes appear to be in perfect condition.  If the items are not in perfect condition please do not accept them and contact us for a replacement to be sent while the courier is with you on 0044 1789 451061. Please ensure that you clearly mark the couriers paperwork with a description of the problem.  Once items are accepted we will not be held responsible for any loss or damage whatsoever. Signing for items “unchecked” is not acceptable.

Delivery within Great Britain

Smaller items will usually be despatched within 3 to 5 working days.

Larger item orders will need expert handling and care and are despatched through our specialist furniture distribution agent. Please be aware that this service does take a little longer but does ensure that your item(s) arrive in the condition that you would expect from Carter & Rose.  You will be contacted by our distribution agent once your order is processed and advised of an expected delivery date and time. For larger items please allow approximately 21 days for delivery, we will let you  know which day your delivery will arrive and then again on the morning of delivery to advise you whether it will be an AM or PM slot.

UK (excluding the Islands, Highlands of Scotland, and Northern Ireland)

Islands, Highlands of Scotland and Northern Ireland

For a delivery quotation, please call 0044 789 451061 during office hours.

International Shipping

Larger items orders need more specialist care and handling and are despatched through our international couriers. The service is door to door and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it. Please don’t forget that there will be an import tax paid locally in most countries/states which will vary for your items. Before you make your purchase contact us by email, sales@carterandrose.co.uk  because of the different time zones, confirming your zip code or address and we will provide you with a price for shipping prior to your purchase. Alternatively you can make your purchase online  and we will contact you to add the shipping costs before confirmation and despatch of your order.

Measurements

Please make sure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.

Your right to cancel

You may normally cancel your order( once accepted by us) for any reason up to the point of despatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days. It is not possible to cancel special one off commissioned or special orders once production has started.

Items out of stock

It is possible to order items out of stock once we can provide you with an estimated delivery date.  You can do this by contacting us at sales@carterandrose.co.uk with the product description, code and price. We will contact you and advise you of a future availability date.

Should an item be out of stock then you will be advised as soon as we receive your order and you will obviously have the right to cancel with a full and immediate refund or your item can be put onto a back order and we will advise you of the date of despatch.

Postal shipping discounts.

A postal discount will be given when multiple items are purchased and despatched together where possible. Each discount will be unique to the weight and size of good s purchased, please contact us on sales@carterandrose.co.uk advising us of the items  you are interested in and we will confirm the total delivery cost.